Refund policy

Scope

This policy explains how refunds are handled for tuition and programme fees. It forms part of our Terms & Conditions. The specific windows and amounts below are proposed defaults and are confirmed at enrolment.

Before your programme starts

• If you withdraw more than seven (7) days before your programme start date, you are entitled to a refund of fees paid, less a non-refundable registration fee.
• If you withdraw within seven (7) days of the start date, a portion of your fees may be retained to cover costs already incurred.

After your programme starts

Once a programme has started, refunds are limited. Any refund is calculated on a pro-rata basis for the portion of the programme not yet delivered, at the academy’s discretion. No refund is available once a significant portion of the programme has been completed.

Non-refundable items

Certain items are non-refundable once issued or incurred, including registration fees, handbooks and workbooks, uniforms and consumables.

If we cancel

If the academy cancels a programme or cohort before it starts, you are entitled to a full refund of fees paid, or the option to transfer to another intake.

Sponsored trainees

For students funded through a sponsor or scheme (such as SUPA ITF), refunds are handled in line with the agreement between the academy and the sponsor.

How to request a refund

To request a refund, contact us in writing using the details below, stating your name, programme and reason for withdrawal. Approved refunds are processed to your original payment method within a reasonable period after approval.